In the coming year, we will see companies in crisis. The companies that do well will have prepared for a crisis. Not necessarily the one with which they have to deal, but prepared nonetheless. The companies that do poorly, the ones many of my fellow crisis bloggers and I will write about, will have understood that a crisis can strike, but chose to not prepare. […]

I’ve been thinking a lot about a company’s responsibility to communicate in a crisis especially as it relates to images. Images are everything today. In fact, Bob Lisbonne wrote a guest post for TechCrunch about the Imagesphere and two stats jumped out at me.
“People post more than 300 million photos a day to Facebook alone, and 70% of all actions on social media involve images.” -Bob Lisbonne

Just look at the rise of the social site Pinterest where the only thing on the site are visuals. […]

Most people over a certain age know precisely where they were when Neil Armstrong walked on the moon on July 20, 1969. I don’t because I was three at the time. I do remember the night in 2004 when I got to shake his hand. It was an awards gala where Armstrong was being given the National Space Trophy by the Rotary National Awards for Space Achievement. […]

I’ve been thinking a lot about gaffes lately and the fear people have about making them. Luckily, Missouri Republican Senate candidate Todd Akin’s comment about “legitimate rape” gave me what I needed to make the point I’ve wanted to make. All gaffes aren’t equal and most aren’t even memorable.

Gaffes are memorable for the humanity (or lack of it) revealed. […]