Crisis Communications: How you Practice is how you will Respond

There’s been a lot of talk about the quality and tone of US Airways CEO Doug Parker’s statement at his first press conference last month after Flight 1549 ditched into the Hudson River. The Arizona Republic talked with Parker a few weeks after the accident and revealed that Parker had “no accident experience.”

Media Trainer/Consultant Tripp Frohlichstein in an op-ed column for Ragan Communications rightly pointed out that US Airways CEO Parker looked “wooden.”

Of course he was wooden. […]

Social Media & Crisis Communications

Everyone is feeling around this topic in the wake of US Airways 1549 ditching in the Hudson River. The first images of the plane in the water came from a Twitter post. Word spread like wildfire across social media platforms. People asked for details over Twitter and people with the information responded. […]

Trust & Bad Timing

I can’t think of another movie that will be a victim of such horribly bad timing as Sony Pictures upcoming release, “The International” I’m sure when it was conceived the idea was brilliant: An all powerful global bank that will stop at nothing (even murder) to continue financing war and terror. […]

Up in Smoke?

The image of Olympic superstar Michael Phelps smoking marijuana raced across the Internet the last few days. The 23-year old swimmer quickly issued a statement that, if you read his blog was clearly not written by him. All you have to do is compare it to the other posts and you can see the difference in writing style. […]